Shipping policy
PREPARATION OF YOUR ORDER IS DONE WITH GREAT CARE AT ITASPORT.
Your order is important to us, and we aim to dispatch as fast as possible.
Upon completion of your purchase, our team will organise for your order to be prepared for shipping.
DISPATCH
In most cases, local Australian orders are dispatched within 1 - 2 business days.
International orders are prepared for international shipping and dispatched within 2-3 business days from the date of order.
CUSTOMISED JERSEYS
If you have ordered a customised jersey with name and number printing please see the product description for delivery timelines.
In most cases, customised jerseys will have a longer delivery timeline as we do not stock all player name sets, for all jerseys in store and we may need to order your lettering.
This allows us to offer you a wider range of customisation options.
Once the lettering arrives in store it will be applied to your jersey prior to shipping.
PRE-ORDER ITEMS
Itasport occasionally offers pre-order on selected items.
This allows customers to receive early access to limited edition items and to secure popular and hard to secure items before they arrive.
Please read the description carefully to ensure you are happy to wait for the expected arrival period.
The expected dispatch date is an estimate based on the delivery timeframe indicated by our suppliers and may change due to elements outside of our control. If the expected delivery date changes, we will notify you immediately.
As most items sold on pre-order will sell out prior to the stock arriving, we cannot guarantee items advertised for pre-sale will become available online or in-store at a later date.
You will be charged at the time of placing a pre-order and your items will be shipped as soon as they arrive in our store.
We will email you with shipping confirmation and tracking once they’re on the way!
If your order includes both a pre-order item and other items, they may be delivered separately under different tracking numbers. No additional shipping charges will be applied to split orders.
Customers are responsible for keeping their shipping and contact information up-to-date to ensure shipment of pre-orders are delivered to the correct address.
Please contact us at enquiries@italiansportswearcollection.com to update your details.
RETRO JERSEYS
Please refer to the product description for the estimated dispatch time for retro jerseys. Most retro jerseys do have a longer delivery timeline of 14-16 business days from the date of order. Unfortunately we are unable to stock all retro jerseys in our retail store and many retro jerseys with name / number customisation need to be ordered from Italy.
Once your retro jersey arrives in store it will be shipped via the shipping method you have selected within 1 business day.
Once your order has been shipped you will receive a shipping confirmation email to advise your order is on it’s way.
SHIPPING NOTIFICATIONS
Once your order has been shipped you will receive a shipping confirmation email.
For local, Australian orders your shipping confirmation email will also contain your Australia Post tracking information to allow you to track your delivery.
For international orders, you will receive a shipping confirmation email when your order is shipped followed by a second shipping update email containing your tracking information. Please note your shipping update email with tracking information will not be sent until your package arrives in the destination country and the local shipping provider issues their own “last mile” tracking number.
SHIPPING PARTNERS
Itasport uses a range of international shipping providers to deliver your order in a timely manner.
All Australian orders are shipped via Australia Post.
International orders are often shipped using multiple carriers. This means that there may be more than one tracking number associated with your delivery.
Your shipping update email will be issued once the final last mile tracking number has been issued by the shipping partner in your destination country. The tracking number is often issued in advance, once the package has cleared customs and the shipping partner is preparing to collect the package for local delivery.
If you are issued with a tracking number that states it is not valid or can’t be located, it may mean that the shipping partner is still awaiting arrival of the package. Please allow 24hrs for the tracking to update.
If you have any concerns about your tracking information please email our team at enquiries@italiansportswearcollection.com
CLICK AND COLLECT
If you have placed an order for click and collect or in-store pickup you will receive an email notification when your order is ready to be collected in store.
Click & Collect or in-store pickup is not available on pre-order items, customised items or retro jerseys.
SPLIT ORDERS
If your order includes both a pre-order item and other items, your order may be delivered in separate deliveries under different tracking numbers. No additional shipping charges will be applied to split orders.
There may be other occasions where we will ship your order in separate packages to ensure you receive it as soon as possible.
SHIPPING CHARGES
Shipping fees will be calculated and displayed at the time of checkout.
AUSTRALIAN ORDERS
We offer free standard shipping on all Australian orders over $150AUD.
For orders under $150 a flat rate shipping fee of $8.00 will be applied.
We offer Express Shipping for orders within Australia for a flat fee of $10.00
INTERNATIONAL ORDERS
Itasport offers Standard International delivery to most countries. If we are not able to ship to your country, you will be notified at checkout after entering your shipping address.
Shipping for international orders is calculated at checkout based on the delivery address entered. Charges for international shipping vary according to the shipping zone in which the country of delivery is classified.
International shipping fees will be calculated and displayed at the time of checkout.
New Zealand
Standard Shipping $9.95 8 - 13 business days
China
Standard Shipping $14.95 20 - 25 business days
USA & Canada
Standard Shipping $14.95 10 - 15 business days
UK & IRELAND
Standard Shipping $19.95 10 - 15 business days
EUROPE
Standard Shipping $19.95 10 - 15 business days
SHIPPING INSURANCE
For international orders we strongly recommend selecting optional shipping insurance which is available for a flat fee of $2.95AUD.
Shipping insurance is completely optional however for a small fee, it does give you peace of mind should your parcel go missing, be lost in transit or damaged. When you elect to take out shipping insurance you bypass the usual investigation process if in the unfortunate event your package goes missing in transit, is damaged during transit or is declared lost by the shipping provider.
If you elect to take out shipping insurance at the time of placing your order we will immediately ship you a replacement should anything go wrong with your delivery so you don't have to wait for the outcome of a shipping investigation.
Please note shipping insurance covers only parcels that are declared to be missing, lost in transit or damaged by the shipping provider. Shipping insurance does not cover parcels that are confirmed delivered and subsequently stolen or misplaced after delivery has occurred.
CHANGES TO SHIPPING ADDRESS
Customers are responsible for keeping their shipping and contact information up-to-date to ensure shipments are delivered to the correct address. Please contact us at enquiries@italiansportswearcollection.com to update your details should you wish to change your delivery address.
Changes received after 24hrs cannot be guaranteed however we will do our best to accommodate your request where possible.
CONTACT US
If you have any questions about delivery, please get in touch via email at enquiries@italiansportswearcollection.com. During business hours (Australian Eastern Standard Time) you can also contact our retail store by phone on 02 8668 5914.