$10 FLAT RATE SHIPPING AUSTRALIA WIDE | $20 FLAT RATE INTERNATIONAL ORDERS

FAQ's

Have a question about your order or something you have seen on our website? Below are the answers to our most frequently asked questions.

If you don't find the information you are looking for feel free to email us at info@italiansportswearcollection.com or call our store on 02) 8668 5914.

 

JERSEYS

Can I get my Jersey customised with player name and number?
Yes! We do offer jersey customisation using official lettering for player name and number for $40.00. To add customisation to your order add the player name and number you would like in the notes section of your order at checkout. We will update your order and email you an invoice for $40.00. Super easy!

Can I add badges to my jersey?
Yes! If you would like a particular badge or badges added to your jersey, just leave a note in the notes section of your order at checkout and we will see if we have it. Badges are an additional $10 unless otherwise specified. We will contact you at the email address provided to confirm availability and send you an invoice to update your order.

I can't find the product I am looking for. Can you get it for me?
We are constantly updating the products available on our website however we also have an extensive range of products available in our store which may not be displayed online yet. Feel free to give us a call or send us an email to see if we have what you are after. If we don’t there’s a good chance we can source it for you through our extensive supplier network.

Are your jerseys authentic or replica?
In majority of cases and unless otherwise specified our jerseys are replica jerseys. Reason being most of our customers would prefer to purchase a replica jersey as they are a more relaxed fit, suited to everyday wear for a fraction of the price of an authentic player version. (plus they don’t come with the $300 price tag of the authentic version!)

What is the difference between an authentic jersey and a replica jersey?
The authentic jersey, often referred to as the player version, is more of a slim, snug fit. All major brands release both a player version and a replica version each season. Replica versions are also referred to as the fan version and are an exact stitch for stitch replica of the jersey worn by players with a more relaxed, comfortable fit and more suited to everyday wear. Authentic jerseys are far more expensive, usually around the $300 mark depending on the particular jersey.

PAYMENT OPTIONS


If I don't want to give my credit card details over the Internet, can I pay by phone?
We understand that not everyone is comfortable with online shopping so if you would prefer to make your purchase over the phone not a problem!

  • Find the product you like and want to purchase online
  • Call our store on 02 8668 5914 and we will walk you through the delivery options and process your purchase over the phone while keeping your details safe.

Alternatively if you would like to email us the details of the product you would like to purchase we can send you an invoice via email. Our email address is: info@italiansportswearcollection.com


Is it safe to use my credit card online?
Yes, we can assure you it is extremely safe to purchase online.
When transacting via our secure server, your credit card and personal details are encrypted using the latest industry standard SSL (Secure Socket Layer) 128 Bit encryption technology before being sent over the internet. If you are still unsure about sending your credit card to us via the Internet, then we suggest you use one of our additional payment methods.


When do you charge my credit card?
Our payment gateway will attempt to charge your nominated credit card at the confirmation point of your order.

Do you offer Zip Pay, Afterpay or PayPal in 4?
At this time we do not offer any of the afterpay instalment options but stay tuned on that one!


Do you offer free shipping?
We are a small business and although we are an online store, we still love to provide our customers with attentive and personalised service via phone and email.
We aim to bring our customers products at the best possible price so rather than raising the price of our products to absorb the cost of offering free shipping, we would rather just give you a better price at checkout and give you the choice of how you would like to receive your purchase.

If you are local you are more than welcome to select click and collect or instore pickup. Unfortunately due to the current COVID restrictions we are unable to offer local delivery at this time.

From time to time we do have promotions that offer free shipping. Be sure to sign up to our mailing list to be notified of these and other special offers!
Please read our Shipping & Delivery section for more information.

 

EXCHANGES AND RETURNS


What if I am not happy with my purchase?
We want you to be thrilled with your purchase and do everything we can to ensure you are. If for any reason you are unsatisfied give us a call or send us an email at info@italiansportswearcollection.com and we will do our best to resolve the issue in a speedy manner, and to your satisfaction.

Do you accept exchanges and returns?
There may be times when you will need to return a product purchased from us. We are happy to offer an exchange or return on your purchase providing the product is returned in the exact same condition.

Return postage on returns and exchanges are at the expense of the customer.

For all enquiries regarding returns or exchanges, please contact us at info@italiansportswearcollection.com. Please do not send back your purchase until you have contacted us so we can advise you of the correct postal address.



DELIVERY & SHIPPING

How much do you charge for shipping?

DOMESTIC
We offer the cheapest and fastest shipping from a selection of trusted carriers namely Sendle and Australia Post. The cheapest shipping option will automatically be calculated according to the shipping address you provide and in most cases this is a flat rate of $10.

INTERNATIONAL
For international orders we charge a flat rate of $20.00 for standard shipping.
We also offer Express shipping Australia-wide for $15.00. We are unable to offer Express International shipping at this time.

Why don’t you offer free shipping?
We are a small business and although we are an online store, we still love to provide our customers with attentive and personalised service via phone and email.

We aim to bring our customers products at the best possible price so rather than raising the price of our products to absorb the cost of offering free shipping, we would rather just give you a better price at checkout and give you the choice of how you would like to receive your purchase.


We offer several different delivery and shipping options:


CLICK & COLLECT
Our Leichhardt store is currently open for click and collect orders. Please select local pickup at checkout and email us at info@italiansportswearcollection.com or call us on 02 8668 5914 to arrange pickup.


CURBSIDE PICKUP
If you would like to arrange curbside pickup just select local pickup at checkout and email us at info@italiansportswearcollection.com or give us a call on 02 8668 5914 and we will arrange it!